Start Here — Where to Begin & Tutorial Order

Platform target: ServiceNow Australia (current family, Sep 2026) · next EA: Brazil
URLs catalog: SERVICENOW_DIRECT_URLS_CATALOG.html
1-week study + deploy: SERVICENOW_ONE_WEEK_STUDY_DEPLOY_AUSTRALIA.html
HR Leave app: Scope x_786686_hr_leave · HR_Leave_App/APPLICATION.html

ServiceNow learning package — Australia (2026) — current family

This short note answers: Do I start with COMPLETE_GUIDE.html or CRM_ACCOUNTS_80MIN_COMPLETE_GUIDE.html or something else?
Use one path below; each line is the order to open documents and do hands-on sections.

★ Fast path — One week (Australia)

Your goal	Start here
Study + deploy in 7 days (Admin · Dev · HR Leave · ITSM · CSM · FSM · SPM · Reports)	SERVICENOW_ONE_WEEK_STUDY_DEPLOY_AUSTRALIA.html
All direct ServiceNow URLs	SERVICENOW_DIRECT_URLS_CATALOG.html
Reports + Dashboards + PA	SERVICENOW_REPORTS_DASHBOARDS_PA_COMPLETE_GUIDE.html
HR Leave application identity	HR_Leave_App/APPLICATION.html · scope x_786686_hr_leave

One-line answer

Your goal	Start here first
Build the whole sample app (CRM + PPM + SPM + CMS in this repo)	COMPLETE_GUIDE.html
Learn development & admin on one table (deepest hands-on, copy-paste scripts)	CRM_ACCOUNTS_80MIN_COMPLETE_GUIDE.html
CRM Customer full cycle (Accounts, Contacts, Catalog, CSM/ITSM/HRSD)	SERVICENOW_CRM_CUSTOMER_FULL_CYCLE_COMPLETE_GUIDE.html
One-day practical app (HR Leave — URLs only, no theory)	SERVICENOW_ONE_DAY_HR_LEAVE_APP_PRACTICAL_GUIDE.html
Learn a ServiceNow product area only (no custom app build)	The *_MODULE_COMPLETE_GUIDE.md for that area (see paths D–K below)
Pass the CAD exam	CAD_EXAM_PREPARATION_GUIDE.html, then CRM Accounts guide for labs
ServiceNow Developer job / interview demos (scripting, ITSM, CMDB, REST, Flow)	SERVICENOW_DEVELOPER_PRACTICAL_DEMO_GUIDE.html + Path M
Prepare for CIS-Data Foundations (CMDB & CSDM)	CIS_DF_CMDB_2HR_REVISION_COMPLETE.html (2 hr) or CMDB_CSDM_PRACTICAL_GUIDE_AND_COMPLETE_QA.html (full labs) + Path L

Path A — Full multi-module application (this repository)

Best when: You want CRM, PPM, SPM sample table, and CMS together in ~3 hours.

Step	Order	Document	What to do
1	First	COMPLETE_GUIDE.html	Part 1 → Part 4 in order; use project tables/, fields/, script_includes/, etc.
2	Second	README.html	Roles, install/update set pointers, module list
3	Third (optional deeper)	CRM_ACCOUNTS_80MIN_COMPLETE_GUIDE.html	Parts 5–8 for Service Portal, REST, Git/playbooks if not fully covered in your pass

Path B — Single-table “CRM Accounts” deep dive (recommended for developers)

Best when: You care most about scripts, Flow, portal, APIs, update sets on one table first.

Step	Order	Document	What to do
1	First	CRM_ACCOUNTS_80MIN_COMPLETE_GUIDE.html	Part 1 → Part 8 in order (hands-on in instance)
2	Second	COMPLETE_GUIDE.html	Only if you need PPM / SPM sample / CMS tables not built in Path B
3	Third	README.html	Project map and verification

Note: Do not start Path B and Path A from scratch in parallel — pick one primary path to avoid duplicate work.

Path C — Platform administration & promotion (update sets, import)

Step	Order	Document	What to do
1	First	COMPLETE_GUIDE.html	Part 4 (Update sets, import/transform)
2	Second	CRM_ACCOUNTS_80MIN_COMPLETE_GUIDE.html	Part 7–8 (detailed update set, import set, ACLs)

Path D — Data Foundation (CMDB, imports, quality)

Step	Order	Document
1	First	DATA_FOUNDATION_MODULE_COMPLETE_GUIDE.html — Overview + Navigation
2	Second	Same file — Hands-On Practice Tutorials (A → C)
3	Third	CRM_ACCOUNTS_80MIN_COMPLETE_GUIDE.html Part 1, 7 for table/import patterns

Path L — CIS-Data Foundations (CMDB & CSDM) certification prep

Step	Order	Document	What to do
0	2 hours before exam	CIS_DF_CMDB_2HR_REVISION_COMPLETE.html	All 157 Q + answers + practical explanations — timed blocks
1	First	Now Learning — official CIS-Data Foundations blueprint & courses	Confirm current domains, weightings, and exam policies
2	Second	CMDB_CSDM_PRACTICAL_GUIDE_AND_COMPLETE_QA.html	Part 0 setup only
3	Third	CMDB_CSDM_LABS_FULL_STEPS_TOPIC1_2.html	Q1–Q49 — full steps each question
4	Fourth	CMDB_CSDM_LABS_FULL_STEPS_TOPIC3_5.html	Q50–Q157 — full steps each question

Path M — ServiceNow Developer role (practical demos & interview)

Best when: Preparing for a Developer / Technical Consultant job (3+ years), CSA/CAD skills, or live PDI demo.

Step	Order	Document	What to do
1	First	SERVICENOW_DEVELOPER_PRACTICAL_DEMO_GUIDE.html	Read job→demo map + 45-min interview script
2	Second	Part 0 + Demos 1–7 in same guide	Studio, BR, CS, Flow, REST on PDI
3	Third	HR_Leave_App/01_DEVELOPMENT.html	Full scoped app build (Option B)
4	Fourth	ITSM_MODULE_COMPLETE_GUIDE.html	Demo 2A — Incident/Change/Catalog
5	Fifth	CIS_DF_CMDB_2HR_REVISION_COMPLETE.html	CMDB preferred qualification
6	Sixth	HR_Leave_App/interview/00_MASTER_DEV_ADMIN_INTERVIEW.html	Interview talking points

Path E — ITSM (Incident, Problem, Change, Catalog, Knowledge, SLA)

Step	Order	Document
1	First	ITSM_MODULE_COMPLETE_GUIDE.html — all sections through Options
2	Second	Same file — Hands-On Tutorials A → D
3	Third	DATA_FOUNDATION_MODULE_COMPLETE_GUIDE.html for CI linkage

Path F — ITOM (Discovery, Events, MID)

Step	Order	Document
1	First	DATA_FOUNDATION_MODULE_COMPLETE_GUIDE.html (CMDB context)
2	Second	ITOM_MODULE_COMPLETE_GUIDE.html — Tutorials A → D

Path G — SPM / Demand / Portfolio

Step	Order	Document
1	First	SPM_MODULE_COMPLETE_GUIDE.html
2	Second	DATA_FOUNDATION_MODULE_COMPLETE_GUIDE.html (services & CMDB)
3	Third	ITSM_MODULE_COMPLETE_GUIDE.html (incidents on services)

Path H — CSM & FSM (customer & field service)

Step	Order	Document
1	First	CSM_MODULE_COMPLETE_GUIDE.html
2	Second	FSM_MODULE_COMPLETE_GUIDE.html
3	Third	CRM_ACCOUNTS_80MIN_COMPLETE_GUIDE.html for dev patterns referenced inside those guides

Path I — GRC / IRM

Step	Order	Document
1	First	GRC_MODULE_COMPLETE_GUIDE.html
2	Second	CRM_ACCOUNTS_80MIN_COMPLETE_GUIDE.html Parts 1, 3, 8 (custom fields, Flow, ACLs)

Path J — HRSD (HR Service Delivery)

Step	Order	Document
1	First	HRSD_MODULE_COMPLETE_GUIDE.html
2	Second	CSM_MODULE_COMPLETE_GUIDE.html (case/portal parallels)
3	Third	CRM_ACCOUNTS_80MIN_COMPLETE_GUIDE.html Part 5 (Service Portal)

Path K — CAD exam + labs

Step	Order	Document
1	First	CAD_EXAM_PREPARATION_GUIDE.html — all domains
2	Second	CRM_ACCOUNTS_80MIN_COMPLETE_GUIDE.html — hands-on for each domain
3	Third	COMPLETE_GUIDE.html — broader install context if needed

Quick reference — all tutorial / module docs

Document	Role
START_HERE_TUTORIAL_ORDERING.html	This file — routing & order
COMPLETE_GUIDE.html	Full repo app build (CRM+PPM+SPM+CMS)
SERVICENOW_DEVELOPER_PRACTICAL_DEMO_GUIDE.html	Developer role — demos, admin, implementation (Path M)
SERVICENOW_ONE_DAY_HR_LEAVE_APP_PRACTICAL_GUIDE.html	One-day HR Leave build (URLs only)
DATA_FOUNDATION_MODULE_COMPLETE_GUIDE.html	CMDB / data labs
CIS_DF_DATA_FOUNDATIONS_STUDY_GUIDE.html	CIS-Data Foundations exam topics + practice Q&A
CIS_DF_CMDB_2HR_REVISION_COMPLETE.html	2-hour revision — all 157 Q + answers + explanations
CMDB_CSDM_PRACTICAL_GUIDE_AND_COMPLETE_QA.html	START (labs) — Part 0 + module map
CMDB_CSDM_LABS_FULL_STEPS_TOPIC1_2.html	Q1–Q49 full instance steps
CMDB_CSDM_LABS_FULL_STEPS_TOPIC3_5.html	Q50–Q157 full instance steps
ITSM_MODULE_COMPLETE_GUIDE.html	ITSM labs
ITOM_MODULE_COMPLETE_GUIDE.html	ITOM labs
SPM_MODULE_COMPLETE_GUIDE.html	SPM labs
CSM_MODULE_COMPLETE_GUIDE.html	CSM navigation + refs
FSM_MODULE_COMPLETE_GUIDE.html	FSM navigation + refs
GRC_MODULE_COMPLETE_GUIDE.html	GRC / IRM navigation + labs
HRSD_MODULE_COMPLETE_GUIDE.html	HRSD navigation + labs
CAD_EXAM_PREPARATION_GUIDE.html	Exam Q&A
README.html	Package index

Last Updated: March 2025 (Zurich / Washington DC)

HR Leave mature solution docs · generated for study & deploy on Australia · do not force page RTL (keeps English scripts readable)