HR Leave · Australia

ServiceNow Reports · Dashboards · Performance Analytics — Complete Guide

ServiceNow Australia · Custom app · Arabic + English readable · scripts copy/paste ready

App typeCustom
Scopex_786686_hr_leave
sys_idc84db0e8839f0b509f02b0d6feaad3c9
Replace{BASE} = your instance
Instance URLs Create Report Dashboards Leave list

ServiceNow Reports · Dashboards · Performance Analytics — Complete Guide

Platform target: ServiceNow Australia (current family, Sep 2026) · next EA: Brazil
URLs catalog: SERVICENOW_DIRECT_URLS_CATALOG.md
1-week study + deploy: SERVICENOW_ONE_WEEK_STUDY_DEPLOY_AUSTRALIA.md
HR Leave app: Scope x_786686_hr_leave · HR_Leave_App/APPLICATION.md
Deep HR Leave labs: HR_Leave_App/07_REPORTS_DASHBOARDS_PA.md

الغرض: دليل ناضج للتقارير واللوحات و PA — مع روابط مباشرة لكل مكوّن + تطبيق عملي على HR Leave و ITSM.

{BASE} = https://YOUR_INSTANCE.service-now.com

1) روابط مباشرة (افتحها أولًا)

Component Filter Navigator Direct URL
Report Designer / Create New reports · create new {BASE}/$report.do
Report homepage report_home {BASE}/report_home.do
All reports sys_report {BASE}/sys_report_list.do
Dashboards list dashboards {BASE}/pa_dashboards_list.do
Open dashboard designer pa_dashboard {BASE}/$pa_dashboard.do
PA Indicators indicators {BASE}/pa_indicators_list.do
PA Breakdowns / Dimensions breakdowns {BASE}/pa_dimensions_list.do
PA Widgets pa widgets {BASE}/pa_widgets_list.do
Data Collectors data collectors {BASE}/pa_collectors_list.do
Scorecards scorecards {BASE}/pa_scorecards_list.do
Scheduled reports scheduled reports {BASE}/sysauto_report_list.do
Database Views database views {BASE}/sys_db_view_list.do

Next Experience frame example:
{BASE}/now/nav/ui/classic/params/target/sys_report_list.do

2) Reports vs Dashboards vs PA

أداة متى تستخدمها بيانات
Report سؤال لحظي على جدول Live query
Dashboard عدة تقارير/PA في شاشة واحدة للعمليات Live + PA widgets
Performance Analytics اتجاهات، أهداف، مقارنة يومية/أسبوعية Snapshots عبر Data Collector

3) Lab A — أربعة تقارير HR Leave (Day 4)

Source table: x_786686_hr_leave_req_v2
Open data: {BASE}/x_786686_hr_leave_req_v2_list.do
Create: {BASE}/$report.do

Report name Type Group / Filter Share roles
HRLX Leaves by Type Bar Group: u_leave_type x_786686_hr_leave.hr_admin
HRLX Leaves by State Pie Group: u_state hr_admin · manager
HRLX Pending Approvals List Filter: u_state=submitted manager · hr_admin
HRLX Days by Month Trend / Time series Trend field: u_start_date · Aggregate: Sum u_days_count hr_admin

خطوات الإنشاء (كل تقرير)

  1. افتح {BASE}/$report.do
  2. Data source = Table → x_786686_hr_leave_req_v2
  3. اختر Type
  4. Configure Group by / Filter / Aggregation
  5. Save → Sharing → Roles
  6. Add to Dashboard (الخطوة التالية)

تقرير ITSM سريع (نفس اليوم)

Report Table URL to browse data
Open Incidents by Priority incident {BASE}/incident_list.do
Changes this week change_request {BASE}/change_request_list.do

4) Lab B — Dashboard «HR Leave Ops»

  1. {BASE}/pa_dashboards_list.do → New
  2. Name: HR Leave Ops
  3. Add the 4 HRLX reports as widgets (2×2)
  4. Optional Interactive Filter on u_leave_type
  5. Share with Group: HR Managers / HR Admins

Also add (maturity):

Widget Source
Open Incidents (list or bar) ITSM report
Open CSM Cases sn_customerservice_case

CSM list: {BASE}/sn_customerservice_case_list.do

5) Lab C — Performance Analytics (إن وُجد الترخيص)

على بعض PDI قد يكون PA محدودًا — إن فشل التفعيل، أكمل بالتقارير فقط.

Step URL
Indicators {BASE}/pa_indicators_list.do
Collectors {BASE}/pa_collectors_list.do
Widgets {BASE}/pa_widgets_list.do

مؤشرات مقترحة لـ HR Leave

Indicator Formula idea Breakdown
Submitted Leaves / day Count where u_state=submitted u_leave_type
Approval rate Approved / (Approved+Rejected) Department
Avg days requested Avg u_days_count u_leave_type
  1. New Indicator → Frequency Daily
  2. Link Data Collector job
  3. Run collector once (or wait for schedule)
  4. Create PA Widget → pin on HR Leave Ops

6) Sharing · Roles · Security

Practice Why
Share reports by role not everyone Least privilege
Dashboard for managers ≠ admin dictionary reports Separation of duties
ACL on table still applies Report لا يتجاوز ACL
Use groups sys_user_group_list.do

HR scoped roles filter:
{BASE}/sys_user_role_list.do?sysparm_query=nameSTARTSWITHx_786686_hr_leave

7) Scheduled delivery

Goal Where
Email report weekly to HR {BASE}/sysauto_report_list.do
PDF/Excel export from report Report → Share / Schedule

8) Module cross-reports (أسبوع النشر)

Module Useful report Data URL
ITSM Incidents by Assignment Group {BASE}/incident_list.do
CSM Cases by Account {BASE}/sn_customerservice_case_list.do
FSM Open Work Order Tasks {BASE}/wm_task_list.do
SPM Active Projects by Portfolio {BASE}/pm_project_list.do
HR Leave Pending approvals {BASE}/x_786686_hr_leave_req_v2_list.do

ضع واحدًا من كل موديول في لوحة Ops Command يوم 7 للديمو.

9) Checklist

10) Troubleshoot

مشكلة حل سريع
Report فارغ تحقق من البيانات في list URL + Filter
لا يظهر PA Plugin/license · Data Collector لم يعمل
مستخدم لا يرى التقرير Sharing roles + ACL على الجدول
Wrong scope fields Application picker = HR Leave عند بناء التقارير المخصّصة

تفاصيل متقدمة (Calendar, Scripted filters, Database Views):
HR_Leave_App/07_REPORTS_DASHBOARDS_PA.md

HR Leave mature solution docs · generated for study & deploy on Australia · do not force page RTL (keeps English scripts readable)