Module Full E2E Practice — دليل التطبيق الكامل (كل الموديولات)

اقرأ أولاً: ../MASTER_ALL_IN_ONE_SUMMARY.md · ../html/MASTER_ALL_IN_ONE_SUMMARY.html
الدليل الشامل: ../MASTER_ALL_IN_ONE.md · ../html/MASTER_ALL_IN_ONE.html
ممارسة الشاشات: ../html/MASTER_PRACTICE_GUIDE_ALL_TOPICS.html
Australia · Scope x_786686_hr_leave

Platform target: ServiceNow Australia (Sep 2026) · next EA: Brazil
URLs: ../../SERVICENOW_DIRECT_URLS_CATALOG.md · 1-week: ../../SERVICENOW_ONE_WEEK_STUDY_DEPLOY_AUSTRALIA.md
HR Leave: Scope x_786686_hr_leave

Use with each *.md module file §16 — module files contain the full bilingual detail; this file is the master index + cross-module path.
Arabic + English · Business requirements · All pages · Options · PDI labs · Consultation deliverables.

ملخص ووصف بالعربية (Arabic Summary)

ملخص في سطر: نفّذ §16 في كل موديول + صوّر Update Sets — مسار أسبوع 1–10.

وصف مختصر: جدول خطوات لكل موديول، قائمة تحقق UAT، قصة demo واحدة تربط HR Leave + ITSM + CMDB + GRC. مرجع سريع وليس بديل ملف الموديول الكامل.

How to practice (any module)

اتبع §15 للمشروع الاستشاري، و§16 للتطبيق العملي على PDI — لا تتخطَّ خطوات المختبر.

Universal consultation deliverables (all modules)

Module quick map — where to read

Cross-module practice path (10 weeks — recommended)

Week 1–2: CMDB.md §16 — manual CI, IRE, import, dependency
Week 3: ITOM.md §16 — MID, discovery, CMDB health
Week 4–5: ITSM.md §16 — incident, SLA, catalog, change, KB
Week 6: ITAM.md §16 — HAM lifecycle OR HRSD.md §16
Week 7: GRC.md §16 — IRM + Risk + TPRM + BCM tracks
Week 8: Pick one: CSM / FSM / SPM §16
Week 9: 12_INTEGRATION_FULL_GUIDE.md — REST Explorer + outbound
Week 10: End-to-end story: employee request → ITSM → CMDB → GRC issue

هذا المسار يبني محفظة مقابلة — كل أسبوع Update Set + لقطة شاشة + خيارات A/B/C موثّقة.

End-to-end business story (consulting demo)

English narrative you can demo across modules:

1. Employee submits leave in HRSD scoped app (/esc).
2. HR agent works case in /now/hr/agent — HR Criteria hides payroll fields from manager.
3. IT receives onboarding task — catalog laptop (ITSM.md §16.6).
4. Asset fulfilled — ITAM deploys from stockroom; CMDB CI created with serial.
5. Discovery (ITOM) confirms CI on network; CMDB Health green.
6. GRC: access control indicator runs — failed login policy → Issue → remediation task.
7. Executive sees SPM demand for “HR portal phase 2” and GRC dashboard for compliance %. — قصة واحدة تربط HR + IT + أصول + CMDB + GRC — ممتازة للمقابلة كـ Implementer.

Options pattern (always document)

Every module §16.4 uses Option A / B / C. On real projects, record in a decision log:

See also: 00_TUTORIAL_OPTIONS_REFERENCE.md, MODULE_OPTIONS_AND_INSTANCE_NOTES.md

ITSM summary (see ITSM.md §16 for full)

Requirements: FR-01–FR-08 + NFR security/audit
Key pages: Incident, Change, Catalog, SLA, SOW /now/sow/home, /esc
Lab: P1 incident → SLA → catalog order → normal change → KB → impersonation test

CMDB summary (see CMDB.md §16 for full)

Requirements: IRE, relationships, health KPIs, CSDM scope
Key pages: CI Class Manager, IRE, Reconciliation, CMDB Health, /now/cmdb
Lab: Manual CI → duplicate serial → import set → dependency → incident link

ITOM summary (see ITOM.md §16 for full)

Requirements: MID, credentials, discovery schedule, optional events
Key pages: MID Servers, Discovery Schedules, Discovery Status, Event Management
Lab: MID validate → credential → IP range → run schedule → review CIs

ITAM summary (see ITAM.md §16 for full)

Requirements: Models, stockrooms, catalog→asset, optional SAM entitlements
Key pages: Assets, Models, Stockrooms, Software Entitlements, License Workbench
Lab: Model → receive → catalog order → deploy → transfer → retire

HRSD summary (see HRSD.md §16 for full)

Requirements: HR Services, HR Criteria, EC topics, lifecycle, scoped apps
Key pages: HR Cases, HR Criteria, /esc, /now/hr/agent, Lifecycle Events
Lab: Confidential case → agent workspace → onboarding Activity Set → Leave app

CSM summary (see CSM.md §16 for full)

Requirements: Account, entitlement, contract SLA, portal, AWA
Key pages: Accounts, Entitlements, Contracts, /csm, AWA
Lab: Gold vs Bronze tier → case → SLA difference → AWA routing

FSM summary (see FSM.md §16 for full)

Requirements: WO, dispatcher, mobile, parts
Key pages: Work Orders, /now/fsm/dispatcher, Territories, Inventory
Lab: Territory → WO → dispatch → mobile complete → parts consumption

SPM summary (see SPM.md §1B + §16 for full)

Stack: Strategy goals → Portfolio/Program → Idea → Demand → Project → Resource/Financials → Benefits
Requirements: SP-R00–R10 across strategy, innovation, demand, delivery, value
Key pages: Strategic Planning, Ideas, Demand Workbench, Projects, Planning Console, Resource Workbench
Lab: Goal/portfolio → idea → demand → approve → project → resource conflict → exec dashboard

GRC/IRM summary (see GRC.md §1B + §1C + §16 for full)

Product install: Application Manager → Integrated Risk Management (~37 apps)
App groups: Platform · Compliance/CCM · Risk · Audit+Workspace · TPRM · BCM · Workspaces · Integrations
Implementation order: §1C.4 — Profiles → Compliance+CCM → Risk → Issues → Audit → TPRM → BCM → dashboards
Lab: 25 steps — IRM/Risk/TPRM/BCM tracks + /now/grc

Business terms (repeat in workshops):

SecOps summary (see SECOPS.md for full) — NEW

Requirements: SIR + VR + TI + CTD; MITRE ATT&CK; SLA per priority
Key pages: /now/sir/agent, sn_si_incident.list, sn_vul_vulnerable_item.list, sn_ti_observable.list
Lab: SIEM webhook → SIR incident → MITRE tag → enrich IoCs → isolate host → resolve → CIS scan

DevOps summary (see DEVOPS.md for full) — NEW

Requirements: CI/CD visibility, automated change, DORA, deployment risk
Key pages: /now/devops/home, change requests, pipeline runs, deployment views
Lab: Configure Jenkins/GitHub spoke → pipeline → auto-CR → approve via Workspace → deploy → telemetry

App Engine summary (see APP_ENGINE.md for full) — NEW

Requirements: Citizen + Pro low-code, template gallery, app repo, AI assist
Key pages: /now/app-engine-studio, App Repository, Workflow Studio, Mobile Studio
Lab: Build Visitor Mgmt app → table + form + flow + portal + mobile → publish to App Repo

12-week extended cross-module path (with new modules)

Week 1–2: CMDB.md §16 — manual CI, IRE, import
Week 3: ITOM.md §16 — MID, discovery
Week 4–5: ITSM.md §16 — incident, SLA, catalog, change
Week 6: ITAM.md §16 — HAM lifecycle
Week 7: HRSD.md §16+§18 — Cases, EC, lifecycle, 30-day
Week 8: GRC.md §16+§18 — IRM tracks
Week 9: CSM.md §16+§18 OR FSM.md §16+§18
Week 10: SPM.md §16+§18 — Demand → Project → Resource
Week 11: SECOPS.md §17+§18 (new) — SIR/VR/TI
Week 12: DEVOPS.md (new) + APP_ENGINE.md (new) — modern dev
Bonus: MODULE_END_USER_PLAYBOOKS.md + MODULE_FROM_SCRATCH_30DAY.md

End-to-end “Mega Story” — across ALL modules

A flagship demo story you can use in interviews/portfolio:

1. HR onboarding triggers in HRSD lifecycle event
2. Onboarding fires App Engine visitor pass app for badge issuance
3. ITSM Request created for laptop via Service Catalog
4. ITAM reserves and deploys laptop from stockroom
5. CMDB creates the CI; ITOM Discovery confirms it on network
6. SecOps VR scans the new asset within 24h; any criticals → auto-Change
7. GRC Control “All laptops have EDR” runs daily; would catch missing agent
8. CSM (if external employee) has account/contract; FSM could deliver if hardware needs onsite installation
9. DevOps pipeline rolls out a new HR app feature; SPM tracks the demand → project that funded it
10. Now Assist summarizes the whole employee journey for the manager
11. App Engine citizen developer adds a “Welcome buddy” mini-app

Each module’s §17 has the day-in-life details for the relevant persona.

After you finish all labs

• [ ] 12 Update Sets exported (or one combined with clear naming)
• [ ] Options decision log completed
• [ ] One-page executive summary AR+EN per module
• [ ] STUDY_ROADMAP.md — mark modules complete
• [ ] interview/MODULES_INTERVIEW_REVISION.md — rehearse Navigate paths aloud
• [ ] NEW: Mega Story screencast (5-7 min) capturing the full E2E flow
• [ ] NEW: Mini-app published to App Repository as portfolio piece
• [ ] NEW: AI Agent Studio prototype that automates one decision in the story