MASTER ALL-IN-ONE — Dev · Admin · AI · ModulesAustralia · x_786686_hr_leave

MASTER ALL-IN-ONE — Development · Admin · AI · Modules

ملف HTML واحد للمراجعة والممارسة. ركّز على ServiceNow AI + التطوير + الإدارة + الموديولات. ابدأ من الملخص إن لم تقرأه.

الملخص أولاً Development Administration AI Modules Deploy Feature screens Portal

Part 1 — Development

Studio → Tables/Dictionary → Script Include → Business Rules → Client/UI Policy/UI Action → Flow → REST.

Studio while developing
Studio while developing
Table — New options
Table — New options
Dictionary field — New
Dictionary field — New
Script Include — New
Script Include — New
Business Rule — When to run
Business Rule — When to run
Client Script — onChange
Client Script — onChange
UI Policy + Actions
UI Policy + Actions
UI Action — Form button
UI Action — Form button
Flow Designer canvas
Flow Designer canvas

Direct URLs

Studio Tables Business Rules Script Includes Flow Scripted REST

Deep: 01_DEVELOPMENT.html

Part 2 — Administration

Admin console reference
Admin console reference
Group + Roles related lists
Group + Roles related lists
ACL — New
ACL — New
Notification When/Who/What
Notification When/Who/What
Scheduled Job script
Scheduled Job script

Groups ACL Notifications Jobs ATF

Deep: 02_ADMINISTRATION.html · Notifications

Part 3 — Catalog · Portal · Workspace · Reports

Catalog Item — New
Catalog Item — New
Portal Widget editor tabs
Portal Widget editor tabs
Employee Portal leave page
Employee Portal leave page
Workspace approvals
Workspace approvals
Reports / Dashboard
Reports / Dashboard

Part 4 — ServiceNow AI (Focus)

الترتيب العملي: NLU → Virtual Agent Topic → (اختياري) Predictive Intelligence → Now Assist / AI Search حسب الترخيص.
ProductHR Leave useOpen
Virtual Agentطلب إجازة، الاستعلام عن الرصيد، إلغاءVA Designer
NLUIntents + utterances EN/ARNLU Models
Predictive Intelligenceتصنيف leave_type من reasonSolutions
AI Searchسياسات الإجازة في ESCAI Search
Now Assistتلخيص الطلب للمديرLicensed panels
Document Intelligenceشهادة مرضيةDoc Intel

AI Lab ordered

  1. اترك مسار النموذج الكلاسيكي يعمل بدون AI.
  2. أنشئ NLU model + intents: request_leave, check_balance, cancel_request.
  3. ابنِ VA topic (Leave Type → Dates → Confirm → Script Include submit).
  4. اختبر Preview بعربي وإنجليزي.
  5. اختياري: PI classification + Now Assist summary للمدير.

Security: ACL على الرصيد · لا تكشف بيانات زملاء · موافقة بشرية للإجازات الطويلة.

Deep AI guide: 14_AI_SERVICENOW_AGENTS.html

Part 5 — Modules

الترتيب: ITSM → CMDB → HRSD → CSM/FSM → SPM → GRC ثم الاختياري (ITOM/ITAM/SecOps/DevOps).

ITSM navigator + forms
ITSM navigator + forms
Incident — New options
Incident — New options
Change — New options
Change — New options
#ModuleHTMLNew URL
1ITSMITSM.htmlIncident
2CMDBCMDB.htmlCIs
3HRSDHRSD.htmlHR Case
4CSMCSM.htmlCase
5FSMFSM.htmlWork Order
6SPMSPM.htmlDemand
7GRCGRC.htmlRisk

Runbooks: modules/implementation/INDEX.html

Part 6 — Deploy

  1. Complete Update Set
  2. Export / Import Retrieved Update Set
  3. Preview → Commit
  4. ATF + Impersonation smoke
  5. Hypercare 24–72h (include AI topic monitoring)

Local Update Sets Retrieved ATF

Next actions

Practice all New/Open screens Return to summary